Shipping Policy
Shipping Policy
At Yorevani, we want the journey from checkout to delivery to feel clear and straightforward. This Shipping Policy explains how orders are processed, shipped, tracked, and handled when unexpected delivery situations occur.
Order Processing
How long does it take to process my order?
Yorevani orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been accepted.
What happens during processing?
During processing, your order is reviewed, prepared, packed, and transferred to the appropriate carrier or fulfillment facility. Processing time is separate from the actual shipping and delivery period.
What counts as a business day?
Business days generally exclude weekends and U.S. public holidays. Orders placed during holidays or periods of unusually high order volume may require additional processing time.
Estimated U.S. Delivery
How long will my order take to arrive?
Once processing is complete, estimated delivery within the United States is generally 5–10 business days. Based on our standard processing and delivery estimates, most U.S. orders are expected to arrive approximately 6–13 business days after the order is placed.
Are delivery dates guaranteed?
Delivery times are estimates rather than guaranteed arrival dates. Carrier conditions, weather, holidays, destination, unusually high order volumes, and other circumstances outside Yorevani's direct control may occasionally affect delivery times.
Delivery schedules may occasionally be affected by seasonal demand, carrier disruptions, severe weather, holidays, or other unexpected transportation conditions.
Fulfillment & Shipping Origin
Where will my Yorevani order ship from?
Yorevani uses a multi-location fulfillment model. Depending on inventory availability, product requirements, destination, and operational considerations, your order may be fulfilled from different facilities or approved third-party fulfillment partners.
Will every order ship from the same location?
Not necessarily. The shipping origin may vary between products and orders depending on inventory and fulfillment arrangements. Yorevani does not represent that every purchase is dispatched from a single local warehouse.
Does the fulfillment location change the estimated delivery time?
Unless different information is clearly stated before purchase, the standard processing and estimated U.S. delivery times outlined in this policy apply regardless of the fulfillment location used.
Free Shipping
When do I qualify for free shipping?
Orders with a merchandise total of US$49 or more qualify for free shipping.
What if my order is below US$49?
For orders below the free-shipping threshold, any applicable shipping charge will be clearly displayed during checkout before payment is completed.
Order Tracking
Will I receive tracking information?
Yes. Once your order has been shipped and tracking information becomes available, shipping confirmation and the relevant tracking details will be provided using the contact information associated with your order.
My tracking information hasn't updated. What should I do?
Tracking information can sometimes take additional time to update after a package has been dispatched. If your tracking has not updated for an extended period, appears unusual, or your shipment seems significantly delayed, please contact us at service@yorevani.com and include your order number.
Shipping Address
Please check your address before completing checkout.
Customers are responsible for providing an accurate and complete delivery address when placing an order. Please carefully review your shipping information before completing your purchase.
Can I change my shipping address after ordering?
If you notice that your address is incorrect or incomplete, contact us as soon as possible at service@yorevani.com . We can generally accept requests to update shipping information before an order has been dispatched.
What if my order has already shipped?
Once a shipment has already left the fulfillment facility, we may no longer be able to change the delivery address or other shipping details. If you realize there is an address issue after dispatch, please contact us immediately so we can review the available options.
Order Changes & Cancellations
Can I change my order?
If you need to change an order, please contact Yorevani Customer Care as soon as possible. Orders may generally be modified before shipment, subject to fulfillment status and product availability.
Can I cancel my order?
Orders may generally be cancelled before shipment. Please contact us as soon as possible if you need to request a cancellation. Once an order has already been dispatched, cancellation or modification may no longer be possible.
What if my order has already shipped?
Once an order has been dispatched, you may no longer be able to cancel or modify it. Where applicable, you may instead request a return after delivery in accordance with our Return & Refund Policy.
Delivery Delays
What can cause a delivery delay?
Although we aim to keep each Yorevani order moving efficiently, occasional delays may occur because of carrier disruptions, severe weather, holidays, unusually high shipping volumes, customs procedures, transportation interruptions, or other circumstances outside our direct control.
My shipment is significantly delayed. What should I do?
If your shipment appears to be significantly delayed, please contact us with your order number. Our customer care team will review the available shipment and tracking information and help determine the appropriate next steps.
Missing or Undelivered Orders
My package hasn't arrived. What should I do?
If your package has not arrived within the expected delivery timeframe, please contact us at service@yorevani.com and provide your order number and the email address used when the purchase was made.
My tracking says "Delivered," but I can't find the package.
A tracking status showing "Delivered" does not prevent you from contacting Yorevani about a delivery concern. Please check the delivery area and any available carrier delivery details first, then contact our customer care team so we can review the available order and tracking information with you.
What information should I provide?
Please provide your order number and the email address used for the purchase. If available, also include the tracking number and any relevant delivery information so our team can investigate the shipment more efficiently.
Damaged, Defective or Incorrect Items
What if my Yorevani toy arrives damaged?
If your Yorevani dog toy arrives damaged, please contact service@yorevani.com and include your order number, a brief description of the issue, and clear photographs of the product and packaging where possible.
What if the product is defective?
If an item arrives defective or does not function as described, please contact our customer care team with your order details and supporting photographs or information. We will review the circumstances and provide the appropriate solution where applicable.
What if I received the wrong product?
If the product you received does not match your order, please contact us with your order number, a description of the issue, and photographs of the product received. After reviewing the circumstances, Yorevani will provide an appropriate replacement, refund, or return solution where applicable.
Will I have to pay additional costs for a confirmed shipping issue?
Where an order arrives damaged, defective, incorrect, incomplete, or materially different from its product description and the issue is confirmed, Yorevani will provide an appropriate replacement, refund, or return solution at no additional cost to the customer where applicable.
Need Help With a Delivery?
If you have a question about your Yorevani shipment, tracking, delivery address, damaged toy, or an unexpected delivery issue, please contact our customer care team. Include your order number whenever possible so we can locate your purchase and assist you more efficiently.