Return Policy
Return & Refund Policy
We want you to feel comfortable choosing toys for your dog. If something isn't right with your Yorevani order, our customer care team is here to help with returns, replacements, and refunds.
30-Day Return Window
How long do I have to return my order?
Eligible Yorevani purchases may be returned within 30 days of delivery, subject to the conditions and requirements described in this policy.
Do I need to contact Yorevani before sending something back?
Yes. Please contact Yorevani Customer Care before sending any product back. Our team will review your request and provide the appropriate return instructions and confirmed return address.
Why should I contact Yorevani before returning my order?
We do not use one universal return address for every order. The correct return location may depend on the product, fulfillment location, and circumstances of the order. Contacting us first helps ensure that your return is directed to the appropriate location and can be processed correctly.
Return Eligibility
What condition should the product be in?
To qualify for a standard return, the product should generally be returned in substantially the same condition in which it was received, together with included components, accessories, packaging, or other supplied items where applicable.
What types of damage may affect return eligibility?
Products that have been materially altered, intentionally damaged, excessively worn, or damaged after delivery for reasons unrelated to a product defect may not qualify for a standard preference-based return.
What if the product arrived damaged or defective?
These return conditions do not limit your ability to contact Yorevani when a dog toy arrives damaged, defective, incorrect, incomplete, or materially different from the description presented at the time of purchase.
Please inspect your Yorevani toy when it arrives. If you discover shipping damage, missing components, manufacturing issues, or another product concern, contact us before using the product further whenever possible. For safety, stop using any toy that becomes damaged or shows excessive wear.
How to Start a Return
Please complete the following steps before sending a product back.
- Contact Yorevani Customer Care at service@yorevani.com and let us know that you would like to request a return.
- Include your Yorevani order number and the email address used when the order was placed.
- Briefly explain the reason for your return request.
- If the product is damaged, defective, incorrect, incomplete, or materially different from its description, include clear photographs or other relevant supporting information whenever possible.
- Wait for Yorevani Customer Care to provide the appropriate return instructions and confirmed return address.
- Send the product according to the return instructions provided by our support team.
Where Should I Send My Return?
The return address will be confirmed by Yorevani Customer Care.
Yorevani does not publish a single universal return address. The appropriate return location may vary depending on the product, fulfillment location, and order circumstances.
Please do not send a return to our business registration address.
Our registered business address is provided for company identification and business correspondence purposes. It should not be treated as a return address unless Yorevani Customer Care specifically confirms it for your individual return.
Return Shipping Costs
Preference-Based Returns
For eligible returns based on personal preference, change of mind, ordering the wrong product, or another reason not caused by a product issue or fulfillment error, the customer is generally responsible for the cost of return shipping.
Product or Fulfillment Issues
If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, Yorevani will provide an appropriate replacement, refund, or return solution at no additional cost to the customer where applicable.
Should I keep my return shipping receipt?
When you are responsible for return shipping, we recommend using a trackable shipping service whenever practical. Please keep your shipping receipt and tracking information until your return has been fully resolved.
Damaged, Defective or Incorrect Products
What should I do if my Yorevani toy arrives damaged?
If your Yorevani dog toy arrives damaged, please contact service@yorevani.com as soon as you identify the issue.
What information should I provide?
Please include:
- Your Yorevani order number
- A brief description of the issue
- Clear photographs of the product and packaging whenever possible
- Any relevant information about missing parts, damaged components, stitching, seams, squeakers, closures, or other visible product issues
What happens after I contact Yorevani?
After reviewing the information provided, Yorevani Customer Care will determine the appropriate solution. Depending on the circumstances, this may include a replacement, refund, return instructions, or another suitable resolution.
Will I pay additional costs for a confirmed product issue?
An approved resolution involving a damaged, defective, incorrect, incomplete, or materially misdescribed product will be provided without additional cost to the customer where applicable.
Refund Review
What happens after Yorevani receives my return?
Once a returned product has been received, Yorevani will review the return request and assess the product based on the circumstances and the terms of this policy.
Can Yorevani request additional information?
Yes. If additional information is required to review your request, our customer care team may contact you using the email address or other contact information associated with your order.
What if my refund request does not require a physical return?
Some situations may be reviewed without requiring the product to be physically returned. In such cases, Yorevani will assess the request based on the circumstances and the information provided.
Approved Refunds
How will my refund be issued?
Approved refunds are issued to the original payment method used for the purchase.
How long does Yorevani take to process a refund?
Once a refund has been approved, Yorevani generally processes the refund within 1–3 business days.
How long does it take for the money to appear?
After Yorevani has issued the refund, it generally takes an additional 5–10 business days for the funds to appear through the original payment method.
Why can the final refund timing vary?
The exact posting time depends on your bank, card issuer, financial institution, or payment provider and is outside Yorevani's direct control.
Order Changes & Cancellations
Can I change or cancel my order?
If you need to change or cancel an order, please contact service@yorevani.com as soon as possible after placing your order.
What if my order has already shipped?
Orders may generally be changed or cancelled before they have been shipped. Once an order has already been dispatched, we may no longer be able to cancel or modify it. Where applicable, you may instead request a return after delivery under this Return & Refund Policy.
Shipping & Delivery Issues
What if my order is delayed?
If your shipment appears significantly delayed, please contact Yorevani Customer Care with your order number. Our team will review the available order and tracking information and assist with the appropriate next steps.
What if my package is missing or appears lost?
If your order has not arrived within the expected delivery timeframe or the tracking information indicates a potential delivery issue, please contact us with your order number. We will review the available tracking and shipment information.
Where can I find more information about shipping?
For information about order processing, delivery estimates, tracking, fulfillment locations, shipping addresses, and delivery concerns, please refer to our Yorevani Shipping Policy.
Questions About a Return or Refund?
If you're unsure whether your Yorevani purchase qualifies for a return, need the correct return address, have received a damaged dog toy, or have a question about a refund, please contact our customer care team before sending anything back.