Contact us
Contact Us
We're here to help make your Yorevani experience simple and enjoyable — from choosing a new toy for your dog to tracking an order, understanding a product, or getting assistance after delivery.
We're Here to Help
At Yorevani, we believe everyday life with a dog should be filled with more playful moments, curiosity, comfort, and connection.
Whether you have a question about a dog toy, product details, an existing order, shipping, tracking, returns, or refunds, our customer care team is here to assist.
Need Help Choosing a Toy?
Play & Bond
Looking for a toy for tugging, fetching, tossing, or interactive play? Our Play & Bond collection is designed around shared moments between dogs and their people.
Think & Discover
For curious dogs who enjoy sniffing, searching, puzzles, and treat-based play, our Think & Discover collection brings more variety and exploration to everyday routines.
Chew & Comfort
From chew-focused toys to soft companions, this collection is made for dogs who enjoy satisfying textures, quiet play, cuddles, and relaxing downtime.
Order Support
What information should I include when contacting support?
If you're contacting us about an existing Yorevani order, please include your order number, the email address used when placing the order, and a short description of your question or issue. This helps our team locate and review your order more efficiently.
My order arrived damaged. What should I do?
Please contact us as soon as possible at service@yorevani.com with your order number and clear photographs of the item and packaging. Our team will review the information and provide the appropriate next step.
I received the wrong item. How can you help?
If the product you received does not match your order, please email service@yorevani.com with your order number and photographs of the item received. Our customer care team will review the issue and assist with the appropriate solution.
Something is missing from my order.
Please contact us with your order number and the name of the missing item. If possible, include photographs of the package and the items that were received so our team can investigate the shipment.
Shipping & Tracking
How long does order processing take?
Yorevani orders are generally processed within 1–3 business days. Once your order has been processed and dispatched, available tracking information will be provided.
How long does delivery take?
Estimated delivery times may vary depending on destination, carrier conditions, holidays, weather, customs procedures, inventory location, and other circumstances outside our direct control. Please refer to our Shipping Policy for the most current delivery information.
My tracking information hasn't updated.
Tracking information can sometimes take additional time to update after a package has been dispatched. If your tracking information has remained unchanged for an extended period, please email service@yorevani.com with your order number so our team can review the available shipment information.
Where will my order be shipped from?
Depending on product availability, product requirements, and destination, an order may be dispatched from different fulfillment locations or approved fulfillment partners.
Returns & Refund Assistance
How do I start a return?
Before sending an item back, please contact service@yorevani.com first. Our customer care team will review your request and provide the applicable return instructions and confirmed return address.
Where should I send my return?
Please do not send a return to the business registration address listed on this page unless our customer care team has specifically confirmed that address as the appropriate return location. Return instructions can vary depending on the order and product.
What happens if my product is defective?
If a product arrives defective, damaged, incorrect, or materially different from its description, please contact us with your order information and supporting photographs. Our team will review the situation and provide an appropriate solution where applicable.
How long does a refund take?
Approved refunds are generally processed within the timeframe described in our Refund Policy. After processing, it may take additional time for funds to appear through the original payment method, depending on your bank, card issuer, or payment provider.
Order Changes & Cancellations
Can I change my shipping address after placing an order?
If you need to update your shipping information, please contact us as soon as possible after placing your order. We can generally assist with changes before the order has been dispatched, but changes may not be possible once the shipment is already in transit.
Can I cancel my order?
Please contact Yorevani Customer Care as soon as possible if you need to cancel an order. Orders may generally be changed or cancelled before shipment. Once an order has been dispatched, cancellation may no longer be possible and the item may instead need to be handled according to our Return & Refund Policy.
Product Information
Where can I find the details for a dog toy?
Product-specific information is provided on the applicable Yorevani product page. Depending on the toy, this may include dimensions, materials, recommended use, care information, available options, and other product details.
Can you help me choose the right toy for my dog?
Absolutely. If you're unsure which toy may be suitable, email us with the product you're considering and a little information about your dog's size, play style, and the kind of activity you're looking for. Our team can help you understand the differences between the available options.
How should I use a dog toy safely?
Always follow the product-specific instructions and supervise your dog during play. Inspect toys regularly for signs of damage or excessive wear and remove or replace a toy if it becomes damaged. Choose toys appropriate for your dog's size, chewing habits, and play style.
Can the appearance of a toy vary slightly?
Product photography and individual screen settings can affect how colours and materials appear. Depending on the product, natural materials, fabric textures, printing, and manufacturing processes may also result in minor variations.
Need Assistance?
Whether you're choosing a new toy for your best friend or need help with an existing order, our customer care team is here to assist. For faster order support, please include your order number when contacting us.